Elevating Healthcare Excellence: Oak Street Health’s Multi-Modal Onboarding Program (Case Study)
- Brandon Hall Group
- Learning and Development, Talent Management
Elevating Healthcare Excellence: Oak Street Health’s Multi-Modal Onboarding Program (Case Study)
Oak Street Health transformed its onboarding program through a comprehensive multi-modal approach spanning 200+ centers across 25 states. The “New Oaky Journey” combines virtual instructor-led training, eLearning, structured shadowing, and an innovative precepting program to build critical healthcare skills. The program delivered measurable improvements in new hire experience, reduced turnover by 17% in 2023, accelerated early proficiency, and created growth opportunities for high-performing employees. The blended learning solution emphasizes Oak Street’s mission of “rebuilding healthcare as it should be” while ensuring consistent skill development across roles from medical assistants to welcome coordinators.
Oak Street Health earned a Gold award for Best Use of a Blended Learning Program in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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