HCMx Radio 80: Engagement – Best Practices and Business Outcomes (Podcast)
Russ Wakelin is VP of Product Management at HealthcareSource and shares how HealthcareSource is itself an employer and s
- Claude Werder
- Learning and Development, Human Resources
Russ Wakelin is VP of Product Management at HealthcareSource and shares how HealthcareSource is itself an employer and subject to many of the same challenges as its customers. He explains how their team is motivated and how they contribute ideas for updates and enhancements to their product. He also discusses the role of commonalities between HealthcareSource’s employees and its customers and how that helps them do a better job serving their needs. We also discuss the importance of tying HR best practices into business outcomes that affect the patient experience, the bottom line and other important results.
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