HCMx Radio 81: Teaching Front-Line Personnel: Allison Lagergren on Product Knowledge and Customer Service (Podcast)
In this episode, we discuss the importance of simplifying learning for successful customer service; the front-line peopl
- Claude Werder
- Learning and Development, Leadership Development, Human Resources
HCMx Radio 81: Teaching Front-Line Personnel: Allison Lagergren on Product Knowledge and Customer Service (Podcast)
In this episode, we discuss the importance of simplifying learning for successful customer service; the front-line people must convey vital information clearly and accurately. The best way to achieve this, according to Allison Lagergren of Mercer, is by making sure they understand the information thoroughly and can express it in their own words to customers.
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