35% Cost Reduction: Avaya’s AI-Powered Training Success Story (2024 Case Study)
- Brandon Hall Group
- Learning and Development, Talent Management
35% Cost Reduction: Avaya’s AI-Powered Training Success Story (2024 Case Study)
Avaya Technical Enablement transformed its global training program by implementing AI-powered video production technology from Videate Inc. The initiative automated the creation and localization of training content for Avaya Experience Portal Platform administrators across 5 languages.
The project achieved a 35% cost reduction, 34% decrease in production hours, and delivered fully narrated, localized content instead of text-only translations. The solution enables consistent, high-quality training delivery to global administrators through multiple access points, including in-product, LMS, and Tutorial Hub.
Avaya Technical Enablement earned a Gold award for Best Learning Technology Implementation in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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