Aristocrat’s ‘Coach’ Texts Safety Training to Technicians (Tech Review)
- Claude Werder
- Learning and Development, Talent Management, Human Resources
Aristrocrat Technologies’ technicians install and repair the company’s manufactured slot machines and LCD signs across North America and the Caribbean. Installation and repair require hardware, networking, and safety skills, with the focus on safety. The Australia-based company’s Learning Solutions Team required a way to reinforce safety training and opted for a SMS-based coaching platform. Using previously delivered multimedia content, the campaign was developed into one-year safety coaching and reinforcement campaign using Mobile Coach. The “coach,” armed with a sense of humor, texted bi-weekly, with tips and questions that tested understanding, feedback on best methods, and focused on pertinent safety topics. Aristocrat Technologies earned a Silver Award for Best Advance in Online Coaching Tools in the 2017 Brandon Hall Group Technology Awards.
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