Brewing a New Workplace: How Starbucks Pioneered Hybrid Work Through Training (2024 Case Study)
- Brandon Hall Group
- Learning and Development, Talent Management
Brewing a New Workplace: How Starbucks Pioneered Hybrid Work Through Training (2024 Case Study)
Starbucks partnered with Sublime Media to create a groundbreaking Digital Dexterity training series that successfully transitioned their Support Center (SSC) to a hybrid workplace model during the pandemic.
The comprehensive program, featuring online training experiences, job aids, and interactive tutorials, achieved an impressive 85% completion rate in 2020 and maintains 83% in 2024. The initiative expanded from 18 to 30 projects, addressing everything from remote work tools to cultural adaptation, while maintaining Starbucks’ unique company culture in a virtual environment. The program has become an integral part of the new hire experience and earned recognition through a Team Spirit Award.
Starbucks and Sublime Media earned a Gold Award for Best Hybrid Learning Program in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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