Con Edison’s Gamified Training Helps Service Reps Respond To Gas Emergency (2018 Case Study)
- Claude Werder
- Learning and Development, Human Resources
Con Edison’s Gamified Training Helps Service Reps Respond To Gas Emergency (2018 Case Study)
Con Edison engaged Indecomm Learning to develop an interactive course for Customer Service Representatives to reinforce their understanding of how to promptly and efficiently handle gas emergency calls. At the end of each scenario, the learners have to answer questions pertaining to the scenario correctly to complete helping that customer and move to the next customer. If the learners answer any question incorrectly, there is an explosion indicating that they have been unsuccessful. Con Edison won a Bronze Award for Best Advance in Custom Content in the 2018 Brandon Hall Group HCM Excellence Awards.
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