Datto CEO’s Bad Experience With Customer Service Leads to Tech Support Revamp (2018 Case Study)
Datto won a Silver Award for Best Advance in Competencies and Skill Development in the 2018 Brandon Hall Group HCM Excel
- Claude Werder
- Learning and Development, Leadership Development, Human Resources
Datto CEO’s Bad Experience With Customer Service Leads to Tech Support Revamp (2018 Case Study)
Datto completely rebuilt its customer service training program after the CEO called technical support and had an unsatisfactory experience. This resulted in the development and delivery of a customer service audit, a full-day new-hire boot camp, a train-the-trainer program and a video series of customer service shorts. Datto won a Silver Award for Best Advance in Competencies and Skill Development in the 2018 Brandon Hall Group HCM Excellence Awards.
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