Dell’s Services & Digital Talent Strategy Focuses on Inspiring Employees, Who Then Delight Customers (2019 Case Study)
- Claude Werder
- Learning and Development, Talent Management, Human Resources
Dell’s Services & Digital Talent Strategy Focuses on Inspiring Employees, Who Then Delight Customers (2019 Case Study)
Dell Technologies’ initiative began in June 2018 with the expectation to align to Dell’s Purpose and the Services and Digital strategy: Talent efforts must support a focus on inspiring Dell employees, who in turn delight the customers, win financially and grow the business. Driving alignment with corporate initiatives. Dell Technologies has a stated goal that 25% of all external hires will be recent graduates by the year 2020. Dell Technologies was rewarded with a Gold Award for Best Advance in Creating a Talent Management Strategy in the 2019 Brandon Hall Group HCM Excellence Awards.
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