Developing Mid-Level Bank Managers at Emirates NBD (2016 Case Study)
- Claude Werder
- Learning and Development, Human Resources
Middle-level managers at Emirates NDB, a leading banking system in the United Arab Emirates, represent nearly 40% of the managerial workforce. The bank created the Managerial Leadership Program in 2007 against the backdrop of a major merger and the volatility of the financial crisis of 2008. It has evolved into one of the bank’s most admired learning programs — a mix of action learning projects, online learning, instructor-led learning, peer-to-peer learning, simulations, and webinars that created a strong middle management team along with a great ROI. The program earned a Gold Award for Best Use of a Blended Learning Program in the 2016 Brandon Hall Group HCM Excellence Awards.
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