HCM solution providers talk a lot about listening to customers and delivering a great customer experience. And I must say that most of the providers Brandon Hall Group analysts talk to in our almost daily briefings and demos are truly making strides.

The team at Oracle HCM Cloud provides a great example of how an organization should go about engaging – and learning from – their customers. Oracle HCM Cloud, now in its 12th release, is a strong product that is getting better. I’ll save analysis of the solution itself for another date. After attending the HCM Cloud Analyst Summit this week near San Francisco, I came away impressed about how Oracle HCM Cloud leaders have listened to customers and put their ideas to work to improve the customer experience.

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Embracing Customer Success at Oracle HCM Cloud