EY’s Robotics Automate Tedious Tasks, Saving Time For Higher-Value Activities (Tech Review)
- Claude Werder
- Learning and Development, Talent Management, Human Resources
EY’s Robotics Automate Tedious Tasks, Saving Time For Higher-Value Activities (Tech Review)
Ernest & Young’s U.S. Tax practice developed robot technology to automate multi-step, detailed processes that take professionals hours a day to perform. By robotizing repetitive tasks and data entry, EY freed up time for higher-value activities such as strategic thinking, collaboration and relationship management that yield benefits for its teams and clients. The bots mimic the exact data-retrieval actions, keyboard clicks, and copy-paste steps a person would take but at hundreds of times the speed and with 98%+ accuracy. The accuracy rate increases as more data is used and refined. This innovation earned EY a Bronze Award for Best Advance in Unique HR or Workforce Management Technology in the 2017 Brandon Hall Group Excellence in Technology Awards.
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