Great Customer Training Requires the Right Technology Fit (webinar)
- Claude Werder
- Learning and Development, Human Resources
Focusing on training throughout the customer lifecycle can have a significant impact on churn. In fact, a recent Technology Services Industry Association research report found that 68% of trained customers use the product more often than those who are not trained. However, choosing the appropriate customer learning technology to automate many of the operations for managing users, training content, and data analytics is not an easy task.
In this webinar, Claude Werder, Principal HCM Analyst at Brandon Hall Group, and Barry Kelly, CEO of Thought Industries share their insight and expertise to help guidance you to make the right choices as you’re building your technology stack for your customer learning platform.
Topics Include:
• A stakeholder-centric approach to technology selection.
• Three critical technology stacking tips from the pros that will save you time, money, and frustration.
• How to establish an infrastructure to enable delivery to communicate learning opportunities to customers.
• The various types of software (and leading examples) you’ll want to consider for building a foundation for your customer training business.
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