How To Build Your Customer Training Technology Stack From the Ground Up (eBook)

As digital learning has made content more accessible than ever before, companies have turned learning outward to connect with customers in many different ways. Relationships can’t end with the sale. They must be continually nurtured and revitalized. So companies use learning to onboard customers, add value and knowledge to reduce customer churn, reduce customer support costs, promote additional products and services, and earn loyalty so customers become company advocates for life. This “extended enterprise learning” has become a critical tool as competition for business continues to grow and the focus on customer experience has similarly increased.

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