MetLife Empowers 7,000+ Customer Service Associates with AI-Driven Skills Hub (Case Study)
- Brandon Hall Group
- Learning and Development, Talent Management
MetLife Empowers 7,000+ Customer Service Associates with AI-Driven Skills Hub (Case Study)
MetLife revolutionized employee training with its innovative GCSO Skills Hub, an AI-driven learning platform that streamlined access to professional development for 7,000+ customer service associates. Launched in June 2023, the hub consolidated enterprise-wide training resources, featuring micro-learning modules, personalized AI recommendations, and curated content paths. The platform achieved remarkable engagement with 19,000+ training hours completed and 56,000 courses accessed, while reducing search time and improving learning efficiency through 15-minute daily skills modules.
MetLife earned a Gold Award for Best Unique or Innovative Learning and Development Program in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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