New Zealand Customs Service Uses Emotional eLearning to Prevent Bullying (2018 Case Study)
- Claude Werder
- Learning and Development, Leadership Development, Human Resources
New Zealand Customs Service Uses Emotional eLearning to Prevent Bullying (2018 Case Study)
New Zealand Customs Service took a closer look at bullying prevention with an eLearning project which was initiated to acknowledge and prevent bullying in the workplace. The video messages within the eLearning module immerse the learner in a bullied person’s story. New Zealand Customs Service has 1,200 employees and although a blended learning approach was initially thought to be the best solution, the organization was already overwhelmed with workshops so deemed the best solution to be a fully online immersive experience. The end result is a SCORM-compliant eLearning module with emotionally engaging video, creative visuals and multiple interactive activities. New Zealand Customs Service won a Silver Award for Best Advance in Custom Content Learning in the 2018 Brandon Hall Group HCM Excellence Awards.
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