Optimizing Employee Experience in the Age of Digitized Work and AI (Research Summary)

Employee experience is critically important to most employers. HR and IT leaders view it from different lenses. HR focuses more on the human elements — such as flexible work, growth opportunities, workplace culture and other related issues. IT focuses on the experiences employees have with digital tools. In this new and evolving era of work, effective employee experience strategies require collaboration across the functions to ensure both human and technology needs are met in a sustainable, scalable way.

This research seeks to understand how different functions — particularly HR and IT — look at employee experience and how they are collaborating — and how they can work together more effectively — to ensure all of the many segments of employee experience are addressed in ways that drive organizations forward.

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