ServiceTitan Creates eLearning Culture for Its Customers (2018 Case Study)
- Claude Werder
- Learning and Development, Human Resources
ServiceTitan and Litmos by CallidusCloud created a learning technology culture, seamlessly embedding training into the ServiceTitan user experience. ServiceTitan needed to build strong training content that ensures users have seamless access to relevant live training and on-demand training content that would effectively build their confidence in ServiceTitan. Early efforts later were streamlined through partnership with customer-facing subject matter experts, resulting in an 80% reduction in the time-to-launch for eLearning content. ServiceTitan now launches three new courses every week, which diversified its content formats to better match the needs of customers, all completely integrated within the ServiceTitan help experience. ServiceTitan won a Silver Award for Best Customer Training Program in the 2018 Brandon Hall Group HCM Excellence Awards.
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