Tanfeeth Removes Silo Mindset, Improves Customer Satisfaction (2018 Case Study)
Tanfeeth won a Silver Award for Best Learning Program Supporting a Change Transformation Business Strategy in the 2018 B
- Claude Werder
- Learning and Development, Talent Management, Leadership Development, Human Resources
Tanfeeth Removes Silo Mindset, Improves Customer Satisfaction (2018 Case Study)
Tanfeeth’s ICE 2.0 Wholesale Banking Edition initiative was a blended learning program designed to facilitate behavioral change management and remove silo-structured mindset to pivot employees from offering customer service to customer experience. This improved customer satisfaction and led to change leaders within the department. Tanfeeth won a Silver Award for Best Learning Program Supporting a Change Transformation Business Strategy in the 2018 Brandon Hall Group HCM Excellence Awards.
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