TrustSphere Captures Customer Knowledge of Departing Employees (Tech Review)
- Claude Werder
- Learning and Development, Talent Management, Human Resources
TrustSphere Captures Customer Knowledge of Departing Employees (Tech Review)
TrustSphere knows employee turnover is an inevitable part of doing business. Retaining customer relationship knowledge of departing employees is one of the biggest challenges businesses face. Traditional exit interviews cover only what the departing employee is willing to share. TrustSphere’s Transition Report, a data-driven approach to succession and transition decision making, provides a structured way of transitioning departing employees, ensuring the capture of their business relationship knowledge. TrustSphere earned a Silver Award for Best Advance in Succession Management Technology and Tools in the 2017 Brandon Hall Group Technology Awards.
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