Using Digital Simulations to Coach Engagement Managers at McKinsey
- Claude Werder
- Learning and Development, Talent Management, Talent Acquisition, Leadership Development, Human Resources
McKinsey’s engagement managers (EMs) are the face of the company, and their role is anxiety-producing as they shift from managing self to managing client interactions and consultants. To prepare EMs, McKinsey enhanced their training using an innovative strategy. The new training leverages coaching in a digital simulation where learners’ decisions have 24 possible endings and they gain insight with in-game coaching from fictional trainers. The digital experience is followed by WebEx-enabled sessions with facilitated discussion and peer-to-peer coaching. This innovation earned McKinsey and Company a Silver Award for Best Advance in Coaching and Mentoring in the 2017 HCM Brandon Hall Group Excellence Awards.
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