Future-Ready From Day One: Garanti BBVA’s Digital-First, Human-Centered Onboarding (Case Study)
- Brandon Hall Group
- Talent Management, Talent Acquisition
Future-Ready From Day One: Garanti BBVA’s Digital-First, Human-Centered Onboarding (Case Study)
Garanti BBVA implemented a comprehensive digital-first, human-centered onboarding program that transforms new hire integration through a three-phase approach: pre-onboarding via mobile app, a 3-month structured onboarding program, and quarterly “Welcome Back” physical events. The program combines interactive digital training, online learning modules, and in-person activities to immerse employees in the bank’s culture, values, and operations. With innovative features like gamified learning experiences, AI-generated content, and personalized learning paths, the initiative achieved high engagement scores (4.77/5) and reduced early turnover by 64%. The program’s success stems from its hybrid delivery model, reaching employees across multiple regions while maintaining consistent quality and engagement.
Garanti BBVA earned a Gold Award for Best New Hire Onboarding Program in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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