How KPMG Global Services Built a Culture Where 22,000+ Employees Thrive (Case Study)

KPMG Global Services (KGS) transformed its culture through a comprehensive Employee Value Proposition (EVP) Framework built on five pillars: Do work that matters, Come as you are, Thrive with us, Learn for a lifetime, and Make your mark. The initiative successfully engaged 22,000+ employees through targeted communication campaigns, leadership involvement, and innovative programs like Culture Coins. Results included improved employee satisfaction scores across key metrics, reduced attrition from 26.8% to 16.5%, and a 90% retention rate for top performers. The framework helped KGS grow from 7,500 employees in 2018 to over 21,800 in 2023 while maintaining high engagement levels and fostering an inclusive culture.

KPMG Global Services earned a Gold Award for Best Employee Value Proposition (EVP) in the 2024 Brandon Hall Group™ HCM Excellence Awards.®