Mercer’s Engagement Council Powers 20-Point Attrition Drop Through Innovation (Case Study)
- Brandon Hall Group
- Talent Management
Mercer’s Engagement Council Powers 20-Point Attrition Drop Through Innovation (Case Study)
Mercer implemented a comprehensive employee engagement program through their Engagement Council that led to remarkable results, including a 20-point drop in attrition from 35% to 15%. The initiative encompassed multiple strategies including awards programs, milestone celebrations, Business Resource Groups (BRGs), hybrid work frameworks, and learning & development focus with a 24-hour learning target. The program successfully integrated teams from JLT, improved employee satisfaction, and transformed their Actuarial Carnival into a global industry event. Through strategic implementation of engagement initiatives, Mercer achieved increased engagement scores, better diversity ratios, and enhanced business performance measured through NPS and client utilization.
Mercer earned a Gold award for Best Employee Engagement in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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