Retail Excellence Unleashed: How Landmark Group’s Big Box Game Powers Strategic LD (Case Study)
- Brandon Hall Group
- Talent Management, Leadership Development
Retail Excellence Unleashed: How Landmark Group’s Big Box Game Powers Strategic LD (Case Study)
This case study examines how Landmark Group implemented the “Big Box Game” program to develop frontline retail leaders in Oman amid nationalization requirements. The comprehensive initiative combined behavioral workshops, data-focused training, and mentoring to enhance store management capabilities. The program achieved an 86% certification rate among participants and demonstrated measurable improvements in key performance metrics like Average Transaction Value (ATV) and Units Per Transaction (UPT). Using the PushFar mentoring platform and GROW model framework, the program delivered a 162% ROI through internal promotions and operational improvements. The initiative successfully balanced localization requirements with business performance needs while creating a sustainable talent pipeline for top-performing stores.
Landmark Group earned a Gold award for Best Development Program for Frontline Leaders in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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