Talent management depends not only on strategy but on execution, and execution depends on process. Yet in many organizations, the way talent work gets done lives in the habits and institutional knowledge of individuals rather than in documented, repeatable workflows. When processes exist only in people’s heads, quality becomes inconsistent, knowledge walks out the door when employees leave and improvement becomes nearly impossible to sustain. This micro-course focuses on the fundamentals of identifying, documenting and improving your talent workflows. You will learn how to surface the informal processes already in use, translate them into structured documentation and apply a disciplined approach to continuous improvement that makes your talent function more reliable, scalable and effective.
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