Rewards and recognition programs are only as effective as the organizations running them understand them to be. Without a clear picture of where a program currently stands, efforts to improve it are at best directional and at worst wasteful. Maturity diagnostics give R&R leaders a structured way to assess what is working, what is missing, and what the organization is ready to build next. This micro-course introduces the fundamentals of R&R maturity diagnostics: what they measure, how they are conducted and how the results translate into decisions that move programs forward with clarity and purpose.
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