Rewards and recognition programs are only as effective as the systems that support them. For many organizations, R&R technology has evolved informally, beginning with spreadsheets and manual processes, then layering in point-based platforms and, more recently, embracing the possibilities introduced by AI and automation. Understanding this is not simply a history lesson. It is the foundation for making deliberate, strategic decisions about where your organization’s R&R technology stands today, what gaps that create, and what the path forward requires. This micro-course maps the technology journey from foundational tools to AI-enabled capabilities, equipping practitioners to evaluate their current state, identify what is missing and build a roadmap grounded in organizational readiness rather than vendor pressure.
Want to receive push notifications for all major on-site activities?
