The most sophisticated recognition platform and the most generous rewards budget will underperform if the managers responsible for delivering recognition lack the skills to do it well. Managers are the single most influential factor in whether recognition lands as meaningful or misses entirely — yet most organizations invest far more in program design than in managers’ capabilities. This micro course explores why manager skill is the linchpin of any effective R&R strategy and provides a practical framework for developing managers who recognize consistently, meaningfully, and with measurable impact.
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