Building Connection in a Virtual World: Blanchard’s Method for Post-COVID Success (Case Study)
- Brandon Hall Group
- Talent Management
Building Connection in a Virtual World: Blanchard’s Method for Post-COVID Success (Case Study)
Blanchard transformed its corporate culture post-COVID by implementing “Triple R Conversations” (Reconnect, Reflect, Recommit/Revisit).
The initiative helped the company transition from primarily in-person training to a 100% virtual workforce while maintaining employee engagement. Through structured feedback processes and comprehensive training programs like “Adapting to Change” and “Conversational Capacity,” Blanchard achieved remarkable results: six consecutive quarters of exceeding sales revenue, 94% employee enthusiasm ratings, and significant internal promotion rates. The framework evolved into their Performance Alignment process, fostering continued growth and collaboration.
Blanchard earned a Bronze award for Best Corporate Culture Transformation in the 2024 Brandon Hall Group™ HCM Excellence Awards.®
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