Microcourse: Fundamentals in Navigating Difficult Conversations

What I will learn?

• Identify the key elements that make conversations difficult and prepare accordingly
• Apply active listening techniques to demonstrate understanding and build rapport
• Manage your emotional responses and maintain professional composure during challenging discussions
• Use clear, direct communication strategies that minimize misunderstandings
• Structure difficult conversations for maximum effectiveness and positive outcomes
• Implement follow-up strategies that strengthen relationships and ensure lasting resolution