Elevate Every Customer Experience Through Your People

Master customer service excellence, safety protocols, and operational efficiency with strategies from award-winning retailers

Your Retail Challenges, Solved by Winners

Retail success depends on empowered employees delivering exceptional experiences.

Learn from organizations that consistently outperform.

Customer Experience Excellence

Create memorable experiences that drive loyalty
Learn from organizations excelling at:
1. Customer service training that sticks
2. Emotional intelligence development
3. Omnichannel service excellence
4. Building brand ambassadors

Safety & Compliance Training

Protect employees and customers effectively
Discover how award winners achieve:
1. Engaging safety training programs
2. Incident reduction strategies
3. Loss prevention excellence
4. Regulatory compliance at scale

Operational Excellence

Maximize efficiency while maintaining quality
Learn from winners who’ve mastered:
1. Inventory management training
2. Supply chain optimization
3. Store operations excellence
4. Peak season readiness programs

Learn Exclusively from Retail Winners

Winner-Only Research That Drives Real Results

We stopped asking what most companies do wrong. We only study what winners do right. Brandon Hall Group has made a strategic shift away from traditional industry benchmarking to focus exclusively on best practices from award-winning organizations.

While others report on survey data about industry struggles, we analyze the strategies, tools, and approaches that actually drive measurable success in healthcare organizations.

What This Means For You

Access complete, unedited case studies from healthcare organizations that beat their competition
Learn proven strategies with documented ROI and measurable outcomes
Get implementation playbooks from organizations achieving excellence
Connect with analysts who evaluated these winning programs